OVERSEAS PAKISTANIS COMPLAINT CELL(OPCC)

Message of the Honorable Federal Ombudsman of Pakistan for redressal of Overseas Pakistani’s complaints

The Honorable Federal Ombudsman of Pakistan, Mr. M. Salman Faruqui NI, has established the Grievance Commissioner Cell for Overseas Pakistanis in Federal Ombudsman Secretariat by appointing Hafiz Ahsaan Ahmad Khokhar Advocate Supreme Court of Pakistan, Senior Advisor Law/Register as Grievance Commissioner for Overseas Pakistanis under Section (7) of the Federal Ombudsmen Institutional Reforms Act, 2013, to address the individual and systematic issues of the Overseas Pakistanis related to the Federal Government Ministries, Departments, Organizations and Agencies.

The detail information for connecting the Secretariat of Federal Ombudsman and Grievance Commissioner Cell is as follows:

Web Address: www.ombudsman.gov.pk

E-mail: advisor.hakhokhar@ombudsman.gov.pk

Address:Federal (Wafaqi Mohtasib) Ombudsman Secretariat Head Office, 36-Constitution Avenue, Opp. Supreme Court, G-5/2” Islamabad, Pakistan.

FIA Overseas Pakistanis Complaint Cell (OPCC)

The Director General FIA has been pleased to nominate Director Immigration FIA (BS-20) as Focal Person for correspondence with Wafaqi Mohtasib Secretariat / Grievance Commissioner for Overseas Pakistanis for redressal of their complaints and streamlining the relevant issues with other departments/ organizations and ministries

The contact details of Director Immigration, Federal Investigation Agency (FIA) are as under

Office Phone: 051-9260951

Office Fax: 051-9262908

Office email ID: directorimmigration@gmail.com

The email ID of the Director General FIA is dg@fia.gov.pk

FIA Advisory Council has been established after approval by the Director General FIA comprising of the following Officers / Officials of FIA

Focal Person has also been appointed by FIA and details are as under

Name: Mr. Sajid Akram Chaudhary

Designation: Deputy Director/ Immigration, FIA HQ, Islamabad

Phone No: 051-9262547

E-mail: directorimmigration@gmail.com

FIA has also established dedicated Helplines to receive complaints from Overseas Pakistanis and the details of these Helplines are as under

UAN No: +92-51-111-345-786

Landline No: +92-51-9261104

Overseas Pakistanis Click Here for complaints to Wafaqi Mohtasib (Ombudsman)

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ADDRESS: FIA Head Quarters, G-9/4, Islamabad, Pakistan.

HELPLINE: 111-345-786

EMAIL: complaints (at) fia.gov.pk